Reference

Terms That Govern Your ck71 Account

These terms set out what you agree to when you open and use a ck71 account — covering deposits via bKash, Nagad, or Rocket, game access, withdrawals, and account conduct.

Account eligibility appliesbKash · Nagad · Rocket coveredBangladesh-region accessSubject to local law
ck71 Terms That Govern Your ck71 Account
HOW WE OPERATE

How ck71 Handles Your Account and Data

We keep your account data and transaction records secure using encrypted connections across every session — whether you are on mobile in Dhaka or on desktop. Here is how we handle the key areas these terms govern.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. We never store your bKash or Nagad PIN — those stay with your wallet provider.

Transaction Records

All deposits and withdrawals via bKash, Nagad, and Rocket are logged against your account. You can view your full transaction history inside the account wallet tab at any time.

Data Retention

We retain account and transaction data for as long as your account is active and for the period required by applicable law after closure. You may request a data summary through support.

Account Changes

To update your registered mobile number, wallet details, or request account closure, contact support through live chat or email with your account verification details ready.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about your account, wallet transaction, or access status, our support team handles terms-related queries directly. Raise your concern through the channel that suits you — we aim to respond to written queries within one business day.

Live Chat Open the chat widget inside your account dashboard for real-time help with terms queries and account access questions.
Email Support Send a detailed written query to our support address for terms disputes, withdrawal holds, or account-status questions.
Account Help Centre The Help Centre inside your account covers common terms questions, wallet rules, and how to request account changes.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to your account, your wallet, and your access rights.

Account eligibility depends on your local law and whether ck71 operates in your eligible region. You must meet the age and residency requirements that apply where you are located.

Yes. Any deposit or withdrawal you make through bKash, Nagad, or Rocket is governed by these terms alongside each payment provider's own service conditions. Both sets of rules apply.

We notify you through your registered account before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Yes. Contact our support team via live chat or email with your account verification details. We will provide a summary of the data we hold against your account.

Raise a dispute through live chat or email support. Include your account ID and the relevant transaction reference. We review disputes and respond within one business day.

Yes. Each person may hold only one account. Operating multiple accounts is a breach of these terms and may result in suspension of all associated accounts and wallet balances.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.